Refund Policy
Policy on refunds and cancellations for CADlingo service.
Table of Contents
Refund Conditions
Refundable Cases
- Subscriptions: within 14 days of each payment, request a refund for any reason, including a change of mind. We refund the share of that payment matching its unused credits, and the full amount if none were used. For example, if 100 of the 300 credits from a $12 payment were used, the refund is $8.
- Credit packs: within 14 days of purchase, request a refund for any reason, including a change of mind. We refund the share of the price matching the pack's unused credits, and the full amount if none were used.
- Duplicate charges, service outages, and paid benefits not delivered are reviewed even after the 14-day period. This policy does not limit rights under applicable law.
Outside the standard refund conditions
- After 14 days, a standard refund is unavailable, and credits already used are not refundable. Contact support for exceptions such as outages. We may decline requests that show clear abuse or fraud, such as repeated purchase-and-refund cycles.
- Free and promotional credits themselves cannot be redeemed for cash.
- Cancelling a subscription stops its next renewal; it does not automatically refund an earlier payment.
Refund Process
Refund Request
Please send a refund request email to Customer Service (support@cadlingo.com).
Required Information: Order number, payment date, account email, and reason (do not send card numbers or bank details)
Review and Approval
We check the order and credit ledger. Incomplete histories and legacy annual subscriptions receive individual review; missing records alone are not treated as evidence of use.
Processing Time: 1-2 business days
Refund Processing
Approved refunds are processed through our payment provider to the original payment method.
Processing Time: Up to 10 days after processing to appear on your statement
Refund Methods and Fees
Original payment method
- • Refund through our payment provider to the original payment method
- • CADlingo charges no separate refund fee.
- • Up to 10 days after processing to appear on your statement
No separate bank transfer
- • We do not request bank details or full card numbers.
- • No fixed KRW refund fee applies.
- • Posting time depends on the payment method.
Credit Validity and Policy
- By credit type: Credit pack and bonus credits stay in your balance after your subscription ends. Monthly credits from a subscription plan refill on each billing date, and unused ones do not roll over.
- Subscription cancellation: Cancellation stops renewal; paid access continues until the paid period ends.
- Launch promotion: Daily grants stop at the campaign deadline shown on the pricing page. Already granted credits remain.
- Order of use: Each use draws on this month's monthly credits first, then free and promotional credits, then credit pack credits in the order they were granted. Refund reviews follow the same order.
Special Refund Policy
Beta compensation for incorrect verified results
If a verified result turns out to be wrong, report it — we credit the operation back in full, once per operation, no questions during beta.
Service Outage
In case service use is impossible due to our technical error, we will provide additional credits or refunds for unused credits.
Model Generation Failure
Jobs ending in server execution failure or a request for more information are not charged as successful work. A generated file that does not match your intended shape is reviewed separately from an execution failure.
Contact
Email: support@cadlingo.com
Operating Hours: Weekdays 9:00-18:00 (Closed on weekends and holidays)
Company: WeeklyVentures Co., Ltd.